Zoho Desk Knowledge Base

Click the knowledge base kb module.

Zoho desk knowledge base.

Sign up for a free trial. Powered by zoho desk. Click organize category under the manage kb sub menu. The edit category window slides open from the right.

You can rename this category later. Font size full width. When you sign up for zoho desk a default category that goes by the name of your portal will be added to your knowledge base. Main course features of ca foundation course.

Click manage kb from the left panel. Welcome to escholars. Typically articles can be confined to three states before they are published or. Essential features of our course for bba b com students.

Map your help center to your own domain and make it a true extension of your brand. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses. Embed a knowledge base user community and ai capabilities into your website saas product and mobile app to help your customers find answers quickly. Edit the category name.

With zoho assist knowledge base you can access solution articles created for addressing various issues which might help you to draw parallel to issues you are experiencing. You can choose to hide this category from being displayed to your customers in the help. The knowledge base in zoho desk is the information center for your customers to read through the articles and help themselves with their problems. Get your questions answered share your ideas and promote active learning.

Make the following changes to the category. With html and css you can mimic the look and feel of your website on your self service portals. Customize your help center completely for each brand you support and set up different knowledge base articles for every brand. Zoho desk is the industry s first context aware help desk software that helps businesses focus on the customer.

Essential features of our class 11th course. When you create a new department its associated category will be added to your knowledge base. Zoho desk s knowledge management software is known for the built in setup of a customizable multi brand help center and a multi lingual knowledge base.